Question 1

What's the difference between 110v and 230v wiring?

Accepted Answer

It depends on the spa size and how you plan to use it. A 230v hookup lets the jets and heater run at the same time — ideal if you host guests or use your spa frequently. A 110v (plug-and-play) unit is simpler to set up but the heater pauses while the jets run. If you're going with a smaller spa for one or two people, 110v may be all you need. Our team can walk you through the best option for your situation — just give us a call or stop by the showroom.

Question 2

Is it safe for my toddler to use a hot tub?

Accepted Answer

This is best answered by your child's pediatrician. Young children can be more sensitive to hot water, so we always recommend checking with a medical professional before allowing small children in a spa. Many families lower the temperature for kids or limit their time in the water.

Question 3

Does my city require a fence or barrier around a hot tub?

Accepted Answer

Hot Spring spas carry several safety certifications, and private residential spas typically have different requirements than public pools. Some local code enforcers may not be aware of the distinction. If you have questions about barrier requirements in Tyler, Longview, or anywhere in East Texas, give us a call — we can help you find the right information for your area.

Question 4

Why should I buy from an authorized dealer instead of online?

Accepted Answer

Authorized dealers like East Texas Hot Tub Co. handle delivery, installation, and warranty service. When you buy from us, your spa is professionally delivered and set up — no risk of shipping damage. And if you ever need service, our technicians are local and factory-trained. Buying from a distant dealer or online retailer can mean expensive travel charges for warranty work that aren't covered by the manufacturer.

Question 5

Why do you recommend against using a bromine floater?

Accepted Answer

Floaters dispense chemicals 24/7, whether the water needs them or not. When your spa is closed and the jets are off, the floater sits in one spot, dumping concentrated chemicals onto the shell surface below it. This can etch and pit the acrylic, leaving rough spots that are uncomfortable to sit on and can damage swimsuits. These rough patches can't be sanded out. We recommend the FreshWater Salt System or proper manual dosing instead.

Question 6

Can I use aromatherapy oils or bath salts in my hot tub?

Accepted Answer

We don't recommend it. Oils and bath salts tend to gum up the filters and can damage electrical components. Using non-approved chemicals won't void your warranty, but any repairs needed because of damage they cause won't be covered — and those repairs can be expensive. Check with us before adding anything new to your water. We carry spa-safe aromatherapy products that won't harm your system.

Question 7

The lights on my Hot Spring spa are blinking. What should I do?

Accepted Answer

Check the troubleshooting guide in the back of your owner's manual. It has step-by-step instructions for diagnosing common issues — no technical ability required. If the guide doesn't solve it, give us a call at (903) 561-7565 (Tyler) or (903) 238-8021 (Longview) and we'll help you figure it out.

Question 8

Where can I get a replacement owner's manual?

Accepted Answer

You can download a digital copy from the Hot Spring website, or contact us and we'll mail you a hardcopy at no charge.

Question 9

I bought a used Hot Spring spa. Should I still use an authorized dealer for service?

Accepted Answer

Absolutely — and it's a smart move. As your local authorized dealer, we have factory-recommended components, the right water care chemicals, and the latest information on any upgrades needed for older models. Building a relationship with us is the best way to protect your investment and keep your used spa running for years to come.

Question 10

My spa is 20 years old. Can I still get parts?

Accepted Answer

In most cases, yes. Hot Spring has been making spas for decades and maintains parts availability for older models. Contact us with your spa's model and serial number, and we'll track down what you need.

Question 11

Can I buy a Hot Spring spa or parts directly from the manufacturer?

Accepted Answer

Hot Spring spas are sold exclusively through authorized dealers — they're not available direct from the factory. However, Hot Spring backs every purchase with industry-leading warranty coverage. For parts, your authorized dealer (that's us) has access to the full catalog and can order anything your spa needs.

Hot Tub FAQs

Before You Buy

Water Care & Maintenance

Ownership & Service

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