Family-Owned.
East Texas Proud.

The first sale was a Hot Spring Classic out on Lake Tyler. The customer walked in wanting a cheaper Coleman; Randall talked him into “something that lasts forever.” Four decades later, we still service spas from that era. There's a 1986 Grandee on Lake Tyler whose owner still won't let us sell him a new one.

It wasn't always easy. When the real estate market crashed in the early 90s, it was the hardest stretch the business ever saw. Every dollar went to making payroll — the power got shut off at the Glaske house more than once. Ask Randall if he ever thought about walking away, and the answer never changes:

“We never thought about quitting. Never.”

That stubbornness came with a standard he drilled into everyone who worked here: you do a customer right and two people hear about it; you do a customer wrong and nine people hear about it. Problems pass through the service team and a manager before they ever reach an owner — and by the time one did, the customer was always going to win. Randall once paid a customer's entire $346 water bill after a service drained her spa. He handed another customer a brand-new spa rather than argue over a cracked panel. The point was never the spa. It was the relationship.

That's also why the same faces are still here. Tony Lopez started on Randall's construction crew and followed him into the spa business nearly 40 years ago. His son Albert grew up in the office, rocking in a baby carrier while his dad was out in the field. Today Albert is one of our factory-trained technicians. When you call us, you're reaching people who have done this their whole lives.

Today Zach Glaske carries it forward with the same values his father built the business on. We still deliver every hot tub ourselves. We still answer the phone when you call. And around here, chances are a neighbor already owns one of ours.