Privacy Policy

East Texas Hot Tub Co. (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit easttexashottub.com, how we use it, and the choices you have.

Information We Collect

We collect information you voluntarily provide through our website forms, including:

• Name
• Email address
• Phone number
• Message content or product preferences

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device type, pages visited, and time spent on each page. This data is collected through cookies and Google Analytics.

How We Use Your Information

• To respond to your inquiries and provide customer service
• To schedule showroom visits, wet tests, and consultations
• To send follow-up communications about products you expressed interest in
• To improve our website and understand how visitors use it
• To fulfill legal obligations

Data Storage

Form submissions and customer data are stored securely using Supabase, a cloud database platform with encryption at rest and in transit. Access to this data is limited to authorized East Texas Hot Tub Co. staff members.

Cookies and Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies — small text files stored on your device — to collect anonymous usage data such as pages visited, time on site, and referral source.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage cookie preferences through your browser settings.

SMS / Text Messaging

When you submit a form on our website and check the SMS consent box, you agree to receive text messages from East Texas Hot Tub Company at the phone number you provided. These messages may include:

• Appointment reminders and confirmations
• Delivery scheduling and updates
• Follow-ups about products and services you inquired about
• Service and warranty notifications

Message frequency varies based on your interaction with us. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (903) 561-7565.

We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS are used solely by East Texas Hot Tub Company to communicate with you about your inquiry or purchase.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with service providers who help us operate our website and business (such as our hosting provider and analytics tools), but only to the extent necessary for them to perform those services.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact Us

If you have questions about this privacy policy, contact us at: