In-House Experts
Service & Repair You Can Count On
Most dealers outsource their service. We don't. Our full-time, factory-certified technicians are part of the East Texas Hot Tub family — and they treat your spa like it's their own.
“But Aren't Hot Tubs Hard to Maintain?”
It's the number one concern we hear — and the honest answer is no. Modern hot tubs are nothing like what your parents had. The FreshWater Salt System keeps water clean for up to a full year. You spend about 10 minutes a week on upkeep.
And when you buy from us, you're never on your own. We teach you everything during setup. We test your water anytime you bring a sample in — free. And if you ever want to hand it off completely, our team handles it.
We don't just sell you a hot tub and disappear. We make sure you actually enjoy owning it — for years.
What We Do
Our Services
Repair & Diagnostics
Something not working right? We’ll diagnose it and fix it — fast.
Scheduled Maintenance
Keep your spa running perfectly with regular professional maintenance.
Water Testing & Chemistry
Bring in a water sample or we’ll come to you. Free testing in-store.
Winterization & Spring Opening
Seasonal prep to protect your investment year-round.
Delivery & Installation
White-glove delivery to your backyard. Electrical coordination available.
Cover Replacement
Worn-out cover? We carry and install custom-fit replacements for the brands we sell.
Hot Tub Moving
Relocating? We safely move hot tubs across East Texas.
Accessory Installation
Steps, cover lifters, lighting upgrades — we install it all.
Every Service Call
The Spa Health Report
Every time our technician visits your spa, you get a comprehensive Spa Health Report — a detailed checklist covering every system in your hot tub. No guesswork. No “it seems fine.” You get hard data on exactly where your spa stands.
What We Check
1,000+ service calls per year
Our technicians know these spas inside and out.
No Surprises
Transparent Pricing
We believe you should know what service costs before you call. Here's our straightforward pricing — no hidden fees, no surprises.
$175
Service Call (Trip Fee)
Covers the visit and on-site diagnostic. This fee is not credited toward repairs; approved parts and labor are additional.
Quoted after diagnosis
Field Labor Rate
We explain the repair scope and cost before you approve the work.
$125/hr
Shop Labor Rate
For equipment brought into our shop. Lower overhead means lower cost to you.
Ask about availability
After-Hours Service
Contact us for availability and a written quote before arranging after-hours work.
Ask about availability
Holiday Emergency
Holiday service depends on availability. We confirm scope and charges before scheduling.
$0–$250
Service Travel Zones
Straight-line distance from the nearest showroom: under 25 miles included; 25–40 miles +$50; over 40–60 miles +$125; over 60 miles +$250. Maintenance-plan visits have no travel fee.
How the trip fee works
The $175 trip fee covers our tech coming to your location and running a full diagnostic. The diagnostic fee is not credited toward repairs. Travel-zone charges may apply, and approved repair parts and labor are additional. Manufacturer-warranty visit fees apply only after written disclosure to the customer and before charging. Covered CPO repairs during the 90-calendar-day limited warranty include necessary visits at the original delivery address with no deductible, service-call fee or travel charge.
The Brands We Carry
Hot Tub Repair, Including Brands Bought Elsewhere
We offer repair labor for all hot tub brands, whether you bought from us or elsewhere. Share the make, model, serial number and symptoms so we can check parts support and the appropriate repair options. Replacement-cover ordering has a narrower brand range; ask us to confirm compatibility before ordering.
The Difference
Why Choose Our Service
In-House Team
Not contractors. Full-time, factory-certified technicians who are part of our family.
40 Years Experience
We’ve seen it all and fixed it all since 1986.
Genuine Parts
We stock genuine parts from major manufacturers — in-house, ready to go.
Warranty Work
Authorized warranty service center for Hot Spring and Endless Pools.
Get Help
Request Service
Tell us what's going on and we'll get back to you quickly. For urgent issues, give us a call — we're happy to help over the phone.
We typically respond within a few hours during business days.
Need Help Today?
Give us a call — we're happy to troubleshoot over the phone or schedule a service visit.
We typically respond within a few hours.