In-House Experts
Service & Repair You Can Count On
Most dealers outsource their service. We don't. Our full-time, factory-certified technicians are part of the East Texas Hot Tub family — and they treat your spa like it's their own.
“But Aren't Hot Tubs Hard to Maintain?”
It's the number one concern we hear — and the honest answer is no. Modern hot tubs are nothing like what your parents had. The FreshWater Salt System keeps water clean for up to a full year. You spend about 10 minutes a week on upkeep.
And when you buy from us, you're never on your own. We teach you everything during setup. We test your water anytime you bring a sample in — free. And if you ever want to hand it off completely, our team handles it.
We don't just sell you a hot tub and disappear. We make sure you actually enjoy owning it — for years.
What We Do
Our Services
Repair & Diagnostics
Something not working right? We’ll diagnose it and fix it — fast.
Scheduled Maintenance
Keep your spa running perfectly with regular professional maintenance.
Water Testing & Chemistry
Bring in a water sample or we’ll come to you. Free testing in-store.
Winterization & Spring Opening
Seasonal prep to protect your investment year-round.
Delivery & Installation
White-glove delivery to your backyard. Electrical coordination available.
Cover Replacement
Worn-out cover? We carry and install replacements for all brands.
Hot Tub Moving
Relocating? We safely move hot tubs across East Texas.
Accessory Installation
Steps, cover lifters, lighting upgrades — we install it all.
Every Service Call
The Spa Health Report
Every time our technician visits your spa, you get a comprehensive Spa Health Report — a detailed checklist covering every system in your hot tub. No guesswork. No “it seems fine.” You get hard data on exactly where your spa stands.
What We Check
1,000+ service calls per year
Our technicians know these spas inside and out.
No Surprises
Transparent Pricing
We believe you should know what service costs before you call. Here's our straightforward pricing — no hidden fees, no surprises.
$175
Service Call (Trip Fee)
Includes on-site diagnostic. $125 of the trip fee is credited toward the repair if you approve the work.
$125/hr
Field Labor Rate
On-site repair labor after diagnostic. Most repairs take 1-2 hours.
$85/hr
Shop Labor Rate
For equipment brought into our shop. Lower overhead means lower cost to you.
$187/hr + $250 trip
After-Hours Service
Available for urgent situations outside business hours.
$250/hr + $350 trip
Holiday Emergency
We're here when you need us — even on holidays.
$3.00/mile
Mileage (30+ mi)
One-way, beyond 30 miles from your nearest showroom (Tyler or Longview).
How the trip fee works
The $175 trip fee covers our tech coming to your location and running a full diagnostic. If you approve the repair, $125 of that trip fee is credited toward the repair cost. You only pay the remaining balance plus parts and labor. If you decide not to repair, you just pay the $175 diagnostic fee and you'll have a full Spa Health Report for your records.
All Brands Welcome
Didn't Buy It from Us? We'll Still Fix It.
We service every major hot tub brand. Your spa deserves expert care regardless of where you bought it. Our technicians are trained on all major platforms.
The Difference
Why Choose Our Service
In-House Team
Not contractors. Full-time, factory-certified technicians who are part of our family.
40 Years Experience
We’ve seen it all and fixed it all since 1986.
Genuine Parts
We stock genuine parts from major manufacturers — in-house, ready to go.
Warranty Work
Authorized warranty service center for Hot Spring and Endless Pools.
Get Help
Request Service
Tell us what's going on and we'll get back to you quickly. For urgent issues, give us a call — we're happy to help over the phone.
We typically respond within a few hours during business days.
Need Help Today?
Give us a call — we're happy to troubleshoot over the phone or schedule a service visit.
We typically respond within a few hours.