SMS Terms & Conditions

Program Name

East Texas Hot Tub Company SMS Program (operated by East Texas Hot Tub Co., a family-owned hot tub, swim spa, sauna, and cold plunge dealer in Tyler and Longview, Texas). It has two parts: Customer Care texts and Sales and Offers texts. You can be in one, both, or neither.

Customer Care Texts

These texts are about something you asked for or bought. Messages may include:

• Appointment reminders and confirmations
• Delivery scheduling and delivery-day updates
• Service and warranty notifications
• Replies and follow-ups about products or services you asked us about
• Occasional account or order notifications

Sales and Offers Texts

These are marketing texts. We only send them if you agreed to them on a form or by texting us a keyword. Messages may include:

• Sale price lists you asked for
• New-arrival and sale alerts
• Follow-ups about your inquiry or a sale you asked about

Sales and Offers texts may be sent using automated technology.

How to Opt In

You can opt in to receive text messages from East Texas Hot Tub Co. by:

• Checking the SMS consent checkbox on a form at easttexashottub.com (including the Contact, Quote Request, Service Request, Wet Test, Financing, Trade-In, and Consultation forms). The checkbox is unchecked by default.
• Tapping Submit on one of our website forms, such as a sale pricing request, that shows the text message disclosure next to the button.
• Submitting one of our lead forms on Facebook or Instagram (Meta) that shows the text message disclosure.
• Texting a keyword, such as PRICES, to an East Texas Hot Tub Co. number.
• Giving your phone number in person at our Tyler or Longview showroom and telling us you want text messages.

Each disclosure says which texts you are agreeing to. Consent is not a condition of any purchase.

Message Frequency

Message frequency varies. Customer Care texts depend on your appointments, deliveries, service, and questions. For Sales and Offers texts, the form you used tells you how many to expect. For example, our Hot Tub Warehouse Sale form sends up to 6 texts through October 31, and the optional new-arrival and sale alerts are up to 4 a month.

Message and Data Rates

Msg and data rates may apply. Standard messaging rates from your mobile carrier apply to every message sent and received. Check with your wireless carrier for details about your text messaging plan.

How to Opt Out

You can opt out of text messages from East Texas Hot Tub Co. at any time. Reply STOP to any text message you receive from us. You will receive one final message confirming that you have been unsubscribed and will no longer receive text messages from that number. STOP ends both Customer Care and Sales and Offers texts from that number.

Additional opt-out keywords are supported: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, and REVOKE.

How to Get Help

For help with our text messaging program, reply HELP to any message you receive from us. You can also contact us directly at (903) 561-7565 or tucker@easttexashottub.com.

Supported Carriers

Our text messaging program is supported on major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS are used solely by East Texas Hot Tub Co. to communicate with you. Full details are in our Privacy Policy.

Changes to These Terms

We may update these SMS terms from time to time. Changes will be posted on this page with an updated “last updated” date.

Contact Us

If you have questions about our SMS program, contact us at: