Return Policy

East Texas Hot Tub Co. sells high-ticket wellness products that are inspected, ordered, delivered, and installed through our showroom team. Return eligibility is limited and is handled according to the purchase agreement, manufacturer warranty, and the policy below.

Returns

We accept returns for defective products only. If a product is defective, contact us promptly so our team can inspect the issue, coordinate warranty support when applicable, and determine the appropriate remedy.

Non-defective hot tubs, swim spas, saunas, cold plunges, chemicals, accessories, special orders, and installed products are not eligible for return unless a different written agreement is included in your purchase documents.

Exchanges

We do not accept product exchanges. If there is a product defect, we will review the issue under the defective-product return process and the applicable manufacturer warranty.

Cancellations and Special Orders

Cancellation terms, deposits, restocking fees, and special-order limitations are handled according to your purchase agreement. Ask your sales representative to review these terms before completing a purchase.

Warranty Service

Many products we sell are covered by manufacturer warranties. Warranty service, parts, labor, and remedies are subject to the manufacturer's terms. As an authorized dealer, we help customers coordinate eligible warranty claims.

Contact Us

For return or warranty questions, contact the showroom where you purchased your product or use our contact form.