Delivery Day
Delivery & Installation Guide
From purchase to your first soak — here's exactly what to expect. We handle the heavy lifting so you can focus on picking out your first evening playlist.
The Process: 6 Simple Steps
We have delivered thousands of hot tubs across East Texas. Here is exactly how it works from start to finish.
Choose Your Spa
Visit our Tyler or Longview showroom, sit in a few different models, and pick the one that feels right. Choose your shell color and cabinet finish. We will handle the rest.
Site Preparation
We will help you plan the perfect spot for your new spa. This is the time to pour a concrete pad, reinforce a deck, or prepare a compacted gravel base. Most site prep takes 1 to 2 weeks.
Electrical Work
A licensed electrician installs a dedicated circuit for your spa. Most models need a 240V/50A GFCI-protected circuit. Freeflow models just plug into a standard 120V outlet — no electrician needed.
Delivery Day
Our experienced team delivers your spa on a flatbed trailer and carefully places it on your prepared pad using spa dollies. We handle tight spaces, gates, slopes, and backyard access with care.
Fill & Start-Up
We fill your spa with a garden hose, connect the power, fire up the heater, and balance the water chemistry. Then we walk you through every control, feature, and maintenance tip.
Your First Soak
It typically takes 8 to 12 hours for the water to reach your preferred temperature (100 to 104 degrees). Most customers are soaking by that evening or the next morning. Enjoy.
Before Delivery
Site Preparation Checklist
Getting your site ready is the most important thing you can do to ensure a smooth delivery. Here is everything you need to check.
Level surface — concrete pad, reinforced deck, or compacted gravel
The surface must be flat and stable. A slight slope can be leveled with shims, but significant unevenness must be corrected before delivery.
Gate or access path at least 36 inches wide
Measure every gate, doorway, and pathway between the delivery truck and the spa placement. This is the number one thing people forget to check.
GFCI-protected electrical outlet within 5 feet of the spa
240V dedicated circuit for most models, 120V standard outlet for Freeflow. The outlet must be GFCI-protected per code.
Garden hose access for filling
You will need a garden hose that reaches the spa location. We recommend using a pre-filter attachment to remove metals and sediment from your fill water.
Consider privacy, views, and convenience
Think about sightlines from neighbors, the view you want while soaking, proximity to your back door (you will appreciate a short walk in winter), and landscape lighting.
Weight capacity verified for elevated surfaces
A filled hot tub with people in it can weigh 3,000 to 6,000 pounds. If placing on a deck, have a contractor verify the structure can support the weight. Ground-level pads have no weight concerns.
Electrical
Electrical Requirements by Collection
Every hot tub model has specific electrical needs. Here is a quick reference for each collection we carry.
| Collection | Voltage | Amperage | Circuit Type | Note |
|---|---|---|---|---|
| Freeflow Spas | 120V | 15A | Standard household outlet | Plug-and-play — no electrician needed! |
| Hot Spot Series | 240V | 30-40A | Dedicated circuit with GFCI breaker | Licensed electrician required |
| Limelight Collection | 240V | 40-50A | Dedicated circuit with GFCI breaker | Licensed electrician required |
| Highlife Collection | 240V | 50-60A | Dedicated circuit with GFCI breaker | Licensed electrician required |
| Swim Spas | 240V | 50-100A | Dedicated circuit (may require sub-panel) | Licensed electrician required |
Need an electrician?
We can recommend licensed electricians in the Tyler and Longview area who are experienced with hot tub installations. Just ask when you purchase your spa, and we will connect you with a trusted professional.
Questions
Delivery Day FAQ
How much does delivery cost?
Free within our service area, which covers most of East Texas. If you are outside our standard delivery zone, we will let you know upfront if there is an additional charge. There are never hidden fees.
How long does delivery take?
From the time our team arrives to the spa being in place, leveled, and connected, delivery typically takes 1 to 2 hours. Fill-up adds another 30 to 60 minutes depending on your water pressure.
Can you deliver to a backyard?
Yes. The majority of our deliveries go to backyards. We use professional spa dollies and have decades of experience navigating tight side yards, fence gates, and uneven terrain. Just make sure the access path is at least 36 inches wide.
What if I have stairs or a deck?
We handle elevated deliveries regularly. If your spa is going on a raised deck or involves stairs, just let us know when scheduling. We will plan the approach and bring any additional equipment needed. For very complex placements, we may coordinate a crane delivery.
Do I need to be home?
Yes. Someone 18 years or older needs to be present for the entire delivery. We need someone to sign off on placement, walk through the startup process, and learn how to operate the spa. This is also your chance to ask every question you have.
What happens if the weather is bad on delivery day?
We deliver rain or shine — a little rain does not affect the spa or the process. However, if conditions are truly unsafe (severe storms, lightning, or icy roads), we will reschedule to the next available day and keep you informed every step of the way.
Let's Get Started
Ready to Pick Out Your Spa?
Visit our showroom, choose your perfect model, and we will take care of everything from there. Free delivery in our service area.