From First Sit to First Soak
How Buying Works
A hot tub is a big purchase, and the worst part of a big purchase is not knowing what happens next. So here is the whole journey, in order, with the prices and promises written down.
Try it
The tubs are filled and heated in both showrooms. Come sit in one during posted public hours; Longview Mondays are by appointment.
Ten minutes in a few different models tells you more than a month of reading reviews. Bring your swimsuit if you want to feel the jets, or just sit in the dry shells and see which one fits your family.
Want us to come to you instead? Book a free backyard visit. We come out, look at your space, check the delivery path and your electrical setup, and talk through which two or three models actually fit — not all thirty.
Get your price in writing
One written installed price. You know the whole number before you commit.
Your written quote explains delivery and setup, what's included, and any additional work your property requires.
After we see your space or talk through it, your written quote includes the spa and the cost and scope of delivery, placement, setup and orientation. It also specifies any accessories included and whether crane access, electrical work, site preparation or removal is included, excluded or arranged by you.
That written number is our promise. No surprise charges from us after the agreement — if a cost is ours to control, it is on the page before you sign.
Choose your payment options
Ask about current options for your product and purchase.
Ask us about current financing options through Wells Fargo Outdoor Solutions. Financing depends on the product, current lender programs and approved credit. Confirm the available terms for your purchase before applying.
Wells Fargo provides the current account terms and makes the credit decision. Our team confirms the written purchase quote and any deposit or payment arrangements before you commit.
If financing is not your path, cash and card work just like you would expect, and trade-ins can carry real value toward the new one.
Delivery day
Leave with a clear delivery plan and the next scheduling step.
Every order records a confirmed delivery date or an agreed next step. If you want an in-stock tub as soon as it is ready, our team starts scheduling. For an on-order tub, we contact you when it arrives to schedule delivery. If your site is not ready, we record what is needed and when to check back with you.
Your written quote confirms delivery, placement, setup and orientation scope. Our team explains the controls, water care and startup instructions for your unit. Follow the owner's manual for electrical requirements, startup and safe use. Heating and first-soak timing vary with the model, starting water temperature and site conditions.
After the Sale
Year Five Looks Like Year One
This is the part an internet seller cannot offer. Free water testing at both showrooms whenever you want it. Replacement covers, filters, and chemicals on the shelf. Factory-trained techs for everything we sell. And when it is finally time to upgrade, your old tub carries trade-in value with us.
Start With Step One
Come sit in one, or have us come to you. Either way, you leave with real answers and a real number.